Last updated: April 4, 2026 · Effective: April 4, 2026
AVCAPA Inc. ("AVCAPA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the AVCAPA platform at avcapa.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
Account Information: When you register, we collect your name, email address, shop name, business address, phone number, and license or certification information.
Vehicle and Claim Data: We collect vehicle identification numbers (VINs), damage photos, repair estimates, parts orders, insurance claim numbers, and related appraisal data that you input into the platform.
Customer Data: Through your use of the platform, you may input customer names, contact information, and digital signatures on behalf of your end customers. You are responsible for obtaining appropriate consent from those individuals.
Usage Data: We automatically collect information about how you interact with the platform, including IP addresses, browser type, device identifiers, pages visited, features used, and timestamps.
Payment Information: Billing and payment information is processed by our third-party payment processor and is not stored on AVCAPA's servers.
We use the information we collect to:
Insurance Carriers: Claim data you submit through the platform is transmitted to the insurance carrier you designate. This transmission is governed by your agreement with the carrier and applicable law.
Parts Suppliers: Parts order information is shared with the OEM or aftermarket supplier you select to fulfill your purchase order.
Service Providers: We engage trusted third-party vendors (e.g., cloud hosting, analytics, payment processing) who process data on our behalf under strict confidentiality agreements.
Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of AVCAPA, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for their marketing purposes.
We retain your account and claim data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 7 years to comply with legal, regulatory, and insurance record-keeping requirements, unless a shorter period is required by law.
You may request deletion of your data at any time by contacting us at [email protected]. Note that certain data may be retained where required by law or for legitimate business purposes such as fraud prevention.
We implement industry-standard security measures to protect your information, including:
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You may control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
We use analytics tools (such as aggregated, privacy-preserving analytics) to understand usage patterns. We do not use third-party advertising cookies or cross-site tracking technologies.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information.
AVCAPA does not sell personal information as defined under the CCPA. To exercise your California privacy rights, contact us at [email protected] or write to us at the address below.
The AVCAPA platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.
The platform may contain links to third-party websites or services (e.g., insurance carrier portals, parts supplier sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
AVCAPA is operated from the United States. If you access the platform from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the platform, you consent to such transfer.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-platform notification at least 14 days before the changes take effect. The "Last updated" date at the top of this policy reflects the most recent revision.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: