Terms of Service

"Platform" refers to the AVCAPA web application, APIs, mobile interfaces, and all related services available at avcapa.com.

"User" means any individual or entity that accesses or uses the Platform, including auto body shop operators, estimators, technicians, and insurance adjusters.

"Claim" means a vehicle collision appraisal record created within the Platform.

"OEM Parts" means original equipment manufacturer parts sourced through AVCAPA's integrated supplier network.

"Aftermarket Parts" means non-OEM replacement parts available through AVCAPA's aftermarket supplier integrations.

You must be at least 18 years of age and a licensed or authorized representative of an auto body repair facility, insurance carrier, or related automotive business to use the Platform.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. AVCAPA reserves the right to suspend or terminate accounts that contain false or misleading information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Subject to these Terms, AVCAPA grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business operations related to vehicle collision appraisal, repair estimation, insurance claim submission, and parts procurement.

You may not: (a) sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the Platform; (b) reverse engineer, decompile, or disassemble any portion of the Platform; (c) use the Platform to transmit harmful, fraudulent, or unlawful content; (d) scrape, crawl, or extract data from the Platform in bulk without written authorization; or (e) use the Platform in any manner that could damage, disable, or impair AVCAPA's infrastructure.

AVCAPA's AI damage detection and estimate generation features are provided as decision-support tools. All AI-generated estimates, damage assessments, and parts recommendations are advisory in nature and do not constitute a professional appraisal, engineering assessment, or insurance determination.

Users are solely responsible for reviewing, validating, and approving all AI-generated outputs before submitting claims to insurance carriers or presenting estimates to customers. AVCAPA does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content.

AI estimates are calibrated against major carrier guidelines (State Farm, GEICO, Allstate, Progressive, Farmers, USAA, Liberty Mutual, Nationwide) but carrier acceptance of any specific estimate is not guaranteed.

AVCAPA provides integrations with major insurance carriers to facilitate claim submission and status tracking. These integrations are subject to the terms, policies, and technical availability of each carrier. AVCAPA does not guarantee claim approval, payout amounts, or processing timelines.

You represent that all information submitted to insurance carriers through the Platform is accurate, complete, and not fraudulent. Submission of false or inflated claims through the Platform is strictly prohibited and may result in immediate account termination and referral to law enforcement.

AVCAPA facilitates connections between users and OEM and aftermarket parts suppliers. AVCAPA is not a parts dealer and does not take title to any parts. All purchase orders are between the user and the applicable supplier.

Parts availability, pricing, and delivery timelines are provided by third-party suppliers and are subject to change without notice. AVCAPA is not responsible for supplier errors, delays, incorrect shipments, or parts quality disputes.

Users are responsible for verifying that all parts ordered comply with applicable insurance carrier requirements and applicable law.

When you collect customer information, vehicle data, or digital signatures through the Platform, you represent that you have obtained all necessary consents from your customers and that your use of such data complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and any other applicable state or federal regulations.

Digital signatures collected through the Platform's Customer Approval workflow are intended to comply with the Electronic Signatures in Global and National Commerce Act (ESIGN Act). You are responsible for maintaining copies of all signed approvals for your records.

Access to the Platform is subject to the subscription fees described in your applicable order form or pricing page. All fees are non-refundable except as expressly stated in a separate written agreement.

AVCAPA reserves the right to modify pricing with 30 days' written notice. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

All content, features, and functionality of the Platform — including but not limited to software, AI models, text, graphics, logos, and data — are owned by AVCAPA Inc. and are protected by U.S. and international intellectual property laws.

You retain ownership of all data you input into the Platform. By using the Platform, you grant AVCAPA a limited license to process your data solely to provide the services described herein.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AVCAPA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

AVCAPA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO AVCAPA IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless AVCAPA Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

Either party may terminate these Terms at any time. AVCAPA may suspend or terminate your access immediately if you breach these Terms or engage in fraudulent or harmful conduct. Upon termination, your right to use the Platform ceases immediately.

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by binding arbitration in New York County, New York, under the rules of the American Arbitration Association.

AVCAPA reserves the right to modify these Terms at any time. We will notify users of material changes via email or in-platform notification at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, please contact us at: